When you contact us by phone, email, or through our website, we collect the details you give us. That includes your name, phone number, email address, property address, and a description of the fire damage you are dealing with.
We also collect basic technical information automatically when you visit our site. This includes your IP address, browser type, device type, pages you view, and the date and time of your visit.
We use your contact details to respond to your request, schedule an inspection, provide a quote, and keep you updated on your restoration project. We may also use your information to send service-related messages or answer questions you send us.
Technical information helps us understand how people use our website so we can improve it. We do not sell your personal information to anyone.
Our website uses cookies and similar tracking technologies to make the site work properly and to remember your preferences. Cookies are small text files stored on your device.
You can set your browser to refuse cookies or alert you when cookies are being sent. If you disable cookies, some parts of our website may not function as intended.
We use analytics tools, such as Google Analytics, to see how visitors find and use our website. These tools collect information like pages visited, time spent on the site, and general location. This data is aggregated and does not identify you personally.
We may also use third-party services for scheduling, email delivery, or customer communication. These providers only access the information needed to perform their services for us.
We do not sell, rent, or trade your personal information. We share it only with trusted service providers who help us run our business, such as scheduling or email platforms, and only as needed to serve you.
We may also disclose information if required by law, to protect our rights or safety, or in connection with a merger or sale of our business.
We keep your personal information only as long as necessary to fulfill the purposes described in this policy, including responding to your inquiry, completing your restoration project, and meeting legal or accounting requirements.
When information is no longer needed, we securely delete or anonymize it.
We take reasonable steps to protect your information from unauthorized access, loss, or misuse. These measures include secure servers, restricted access to personal data, and regular review of our practices.
No method of transmission over the internet or electronic storage is completely secure. While we work hard to protect your data, we cannot guarantee absolute security.
You have the right to request access to the personal information we hold about you, ask us to correct it, or request that we delete it. You can also ask us to stop sending you marketing messages at any time.
To exercise any of these rights, contact us using the details below. We will respond within a reasonable time and in accordance with applicable law.
Our website and services are not directed to children under 13. We do not knowingly collect personal information from children. If you believe a child has provided us with personal information, please contact us and we will delete it.
We may update this privacy policy from time to time to reflect changes in our practices or legal requirements. When we do, we will post the revised policy on this page and update the effective date.
We encourage you to review this policy periodically so you stay informed about how we protect your information.